Refund Policy

Refund Policy for Advantage Tamal

At Advantage Tamal, we are committed to providing high-quality, accurate, and efficient medical billing services. We understand that in the healthcare industry, clarity, transparency, and reliability are of utmost importance. Our goal is to ensure that our clients receive the best possible service to optimize their revenue cycle management and billing processes. However, we also understand that situations may arise where our clients are dissatisfied with our services or require a refund. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services, ensuring both parties have a clear understanding of their rights and obligations.

By using our services, you acknowledge and agree to the terms outlined in this Refund Policy.

General Principles

Advantage Tamal operates with the highest level of professionalism and strives to maintain transparency in all aspects of our business. We offer a range of services related to medical billing and revenue cycle management. While we aim for complete satisfaction, we understand that misunderstandings or issues can sometimes arise. Our refund policy is designed to address such concerns in a fair, clear, and equitable manner.

Eligibility for Refunds

Refunds for services provided by Advantage Tamal will be considered under specific circumstances. These include, but are not limited to:

Service Non-Delivery: If the agreed-upon services were not rendered or delivered as outlined in the contract or service agreement, a refund may be considered.
Billing Errors: If there was an error in the billing process, such as overcharging, incorrect coding, or failure to process claims in a timely manner, clients may be eligible for a refund for the amount in question.
Failure to Meet Service Standards: If services are not performed to the standards outlined in the agreement and are not rectified within a reasonable period after the issue is reported, a refund may be considered.
Client Cancellations: If a client wishes to cancel services before they are rendered, they may be eligible for a partial or full refund, depending on the timing and the nature of the service.

Refund eligibility is subject to verification, and any requests for refunds will be assessed on a case-by-case basis.

Non-Refundable Services

Certain services and charges are non-refundable. These include:

Completed Services: Once services have been fully rendered, such as claims submission or medical coding, refunds will not be issued for those specific tasks.
Late Payment Fees: Any late payment fees or charges incurred due to delayed payments from the client will not be refunded.
Third-Party Charges: If any third-party vendors (such as insurance verification services or payment processors) are involved in the service provision and they have already processed payments, Advantage Tamal cannot refund these third-party charges. We will assist clients in resolving any issues directly with third-party vendors.
Subscription and Retainer Fees: If a client has subscribed to a monthly or annual service plan, the fee is non-refundable once the service period has commenced. If services are terminated early, the subscription fee for the remaining period will not be refunded.

Refund Process

To ensure a smooth and efficient refund process, clients must adhere to the following steps:

Step 1: Request for Refund

Clients must submit a written request for a refund, detailing the reason for the refund request and the specific service or charges in question. This can be done via email, customer support portal, or through direct communication with your assigned Advantage Tamal account manager.

Step 2: Review of Request

Upon receiving the refund request, Advantage Tamal will conduct a thorough review of the services provided, the billing details, and the circumstances surrounding the refund request. The review will typically be completed within 10 business days of receiving the request.

Step 3: Refund Determination

Based on the review, Advantage Tamal will determine if the refund request meets the eligibility criteria outlined above. If the request is approved, we will calculate the refund amount and issue a refund to the client in the most appropriate manner.

Step 4: Issuance of Refund

If a refund is granted, it will be processed within 15 business days from the date the refund is approved. Refunds will typically be issued via the same payment method used for the original transaction. If this is not possible, a different payment method may be arranged, depending on the situation.
Clients will receive a confirmation email or notification once the refund has been processed, including the amount refunded and the transaction reference.

Partial Refunds

In some cases, Advantage Tamal may offer a partial refund. This could occur in situations where:

The client requests a cancellation or refund after services have already been partially rendered (e.g., some claims were processed, but others were not).
Services were provided, but not in the agreed-upon manner or according to expectations, warranting a partial reduction in the overall fee.

Partial refunds will be calculated based on the amount of work already completed and the value of the undelivered services.

Refund Exemptions

While we strive to provide a transparent and fair refund process, certain situations may not qualify for a refund. These include:

Misunderstandings or Disagreements Over Service Expectations: If the client’s expectations of the services differ from the contract or agreement in place, a refund will not be issued. Clients are encouraged to review the service agreement or terms of service before engaging with Advantage Tamal.
Client Negligence or Non-Compliance: If a client fails to provide necessary documentation or timely responses that hinder our ability to perform services, no refund will be issued for delays caused by the client.
No Fault on Our Part: If the issue that led to the refund request is not directly caused by Advantage Tamal, such as external factors outside our control (e.g., insurance company delays, technical issues on third-party systems), we will not issue a refund.

Cancellation of Services

Clients wishing to cancel services should notify Advantage Tamal as soon as possible. Depending on the stage of service provision, a cancellation fee may apply. If the cancellation occurs before services are rendered, a full or partial refund will be issued based on the circumstances. If the cancellation occurs after services have begun, we will calculate the refund accordingly.

Cancellation Fees: A cancellation fee may be charged for services that are in progress, depending on the nature of the service and the agreement in place.
Service Transition: If a client chooses to cancel and transition to another provider, we will assist in transitioning billing information or documentation, ensuring that the client is not left with any unresolved matters.

Disputes and Resolution

In the event that a refund request is denied or the client disagrees with the resolution, Advantage Tamal encourages open communication to resolve the issue amicably. Clients may request a formal review of the decision by contacting our customer support team, and we will make reasonable efforts to address any concerns.

Changes to the Refund Policy

Advantage Tamal reserves the right to modify this Refund Policy at any time. Any changes will be communicated to clients, and the updated policy will be posted on our website. Continued use of our services after such changes constitutes acceptance of the revised Refund Policy.

Contact Us

If you have any questions regarding this Refund Policy or would like to initiate a refund request, please contact us at:

Advantage Tamal

We are committed to resolving any issues fairly and promptly, ensuring the best possible experience for all of our clients.

This Refund Policy is intended to provide clarity and transparency regarding the terms under which Advantage Tamal will process refunds. Our goal is to maintain strong, positive relationships with our clients while ensuring that the services we provide meet your expectations. Thank you for trusting us with your medical billing needs.

1-844-200-0145